Frequently Asked Questions
Looking for an answer to your parking question at Rotterdam Ahoy? Below you will find the most frequently asked questions. Can't find the answer you're looking for? Please contact us and we will get back to you as soon as possible.
How do I get to Rotterdam Ahoy?
Rotterdam Ahoy is easily accessible by car via the Rotterdam South Ring Road (A15). Read more about getting to Rotterdam Ahoy. If there are any travel updates, such as roadworks known to Rotterdam Ahoy, these will be listed on the event page for your chosen event on this website.
How do I buy a parking ticket?
Can I park without purchasing a parking ticket in advance?
Yes, provided parking spaces are still available. Parking without a pre booked ticket costs €21. During busy events, we recommend reserving your parking space in advance. This guarantees you a parking space and ensures a quicker arrival.
How do I enter and exit the car park?
The barrier will open automatically upon arrival and departure. Is your licence plate not recognised? Scan the QR-code from your confirmation email at the barrier. Your licence plate will be registered when you scan the code, and the barrier will automatically open when you exit.
My licence plate is not recognised. What should I do?
Before you leave, always check your account to make sure your licence plate number has been entered correctly and that your parking ticket has been booked for the correct date.
Is your parking ticket not working when you arrive? Scan the QR-code in your confirmation email or use the intercom to contact a member of staff.
Can I change my licence plate number?
Yes. Did you create an account in the parking webshop? If so, you can change your licence plate number up to one day before the event.
Can I cancel my parking ticket?
No, unfortunately it is not possible to cancel your parking ticket.
I have not received my confirmation email.
It may take a little while for your confirmation email to arrive. Please also check your junk or spam folder. Still haven’t received an email? You can download your parking ticket, including the QR code, by logging into your account in the webshop.
Has the payment been deducted but you haven’t received a confirmation? Please contact our customer service team and include your name and payment details.
My event is not listed among the available parking tickets. What should I do?
Ahoy updates the webshop regularly. Is there no parking ticket available for your event and have tickets for the event been on sale for more than 24 hours? Please contact us via the contact form.
Do I have a reserved parking space?
No. Your reservation guarantees you a parking space at one of the available Rotterdam Ahoy car parks. A specific parking space cannot be reserved.
Can I enter and leave the car park multiple times?
No. Your reservation is valid for one entry and one exit only. Once you leave the car park, your reservation ends.
What happens if I arrive early or leave later than expected?
Your parking ticket is valid according to the conditions of your reservation. If you stay beyond the valid parking period, additional parking charges may apply.
Are there charging stations for electric vehicles?
No. Rotterdam Ahoy currently does not offer electric vehicle charging stations in its car parks. Charging stations are available at Q Park Zuidplein.
Are there disabled parking spaces?
Yes. Disabled parking spaces are available close to the Main Entrance of Rotterdam Ahoy. These spaces cannot be reserved in advance.
Is parking free with a disabled parking permit?
No. The standard parking fee applies.
Can I park a motorhome or large vehicle?
The car parks are intended exclusively for vehicles that fit within a single parking space. If your vehicle takes up more than one parking space, access may be refused at the barrier. If in doubt, please check the terms and conditions in advance or contact us.
Can I receive a business invoice including VAT?
Yes. The booking confirmation you receive automatically serves as your VAT invoice. If you would like to add your own reference or purchase order number, you can do so during the booking process. This reference will also be displayed on your booking confirmation.
What are the opening hours of the car park?
The car park is open 24 hours a day. Please check your parking ticket for the valid access times.